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Courier Saves the Big Day
Another Friday and another crisis. At the height of the summer floods of 2007 we received a call from an event management company – the site of the large wedding reception they had organised for the next day had been flooded and the cream-coloured carpet had been ruined.
They needed us to provide a vehicle capable of carrying 4 metre rolls of carpet and they needed a collection in Manchester before the collection point closed – giving us just 45 minutes to collect. Anywhere Sameday Couriers normally collect within 60 minutes anywhere in the country but larger vehicles such as this often take longer to arrange. We pulled out all the stops, rearranged less urgent jobs and less than 30 minutes later our courier pulled up at the collection point – only to find the premises locked up.
We contacted the client; who were dismayed to say the least, and for a while it looked like the big wedding reception was going to take place without carpet. The day could have been ruined if it wasn’t for the actions of our resourceful courier: he visited other companies on the industrial estate and eventually found someone who had the private number of the owner of the carpet supplier. One phone call and half an hour later and the van was loaded up and the carpet was on its way to rainy Bedfordshire.
Our customers worked through the night to replace the carpet and to bring the site back up to it’s previous immaculate standard. The wedding reception went ahead without any problems and we even had a mention in the wedding speeches!